Patient Access is under attack. Again.
At least that is what it feels like to many leaders in this space. The No Surprises Act (NSA), live as of January 1, 2022, has a noble purpose of reducing surprise billing to both commercially insured and uninsured patients. This premise would lead you to assume that the bulk of the required changes and work effort would fall on the billing office. This assumption misses the mark, considerably.
In recent years, there have been four significant points of legislation that have had a direct effect on Patient Access processes and workflows (two are specific to Maryland):